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Open Operator Login

Open https://app.layarva.com/operator/login in a supported browser.
Layarva Operator Login page with empty Email and Password fields

Operator Login accepts the operator's own account and explains that only trusted Counter assignments are selectable.

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Requirements

  • A Layarva account that belongs to the workspace containing the Queue Unit.
  • Assignment to at least one trusted Counter.
  • A supported browser with HTTPS access to Layarva.
  • A stable connection to the Platform for Cloud Queue, or to the branch Edge for Edge Queue.
Use a dedicated operator account. Do not share an Owner or Admin credential at a public Counter.

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Sign in and select a Counter

  1. Enter the operator’s email and password.
  2. Optionally select Remember this device only on a trusted workstation.
  3. Select Sign In.
  4. If the account has more than one trusted assignment, select the Counter physically being operated.
  5. Confirm that the expected Queue Unit, Counter, and available service Categories are shown.
An operator cannot select an arbitrary Counter by changing a URL or request. The Platform validates the workspace assignment before creating the session.

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Process tickets

The available controls follow the ticket lifecycle and current Counter assignment:
  1. Call next selects a compatible waiting ticket.
  2. Recall repeats the active call when the customer did not hear it.
  3. Start service moves the called ticket into service.
  4. Complete records a successful service outcome.
  5. No-show closes the ticket using the Queue Unit’s no-show policy.
Every action is authenticated and recorded in Queue activity. The Queue Display and its audio master update from the same durable ticket state.

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Important notes

  • Counter compatibility depends on the Categories assigned in Queue Management.
  • Sign out or lock the workstation before another person takes over.
  • If multiple operators share a physical Counter across shifts, each should use their own account so reports remain attributable.
  • An Operator console does not replace the customer Kiosk or Queue Display.

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Troubleshooting

  • Ask a workspace Admin to verify membership and Counter assignment when no Counter is selectable.
  • Confirm that the Queue Unit and Counter are active.
  • For an Edge Queue, verify that the workstation can reach the branch Edge and that Edge holds authority for that Queue Unit.
  • Do not reuse an expired or revoked browser session.