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Create the Queue Unit

  1. Open Queue.
  2. Select Create Queue Unit.
  3. Enter a Queue name and unique Queue code.
  4. Select an existing Location or create a new physical Location.
  5. Create a dedicated Queue Channel or attach an available Queue Channel.
  6. Save the Queue Unit.
The Queue Unit is isolated from other units. Its Categories, Counters, Displays, Kiosks, credentials, and activity cannot be mixed with another Queue Unit.

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Add Categories

  1. Open the Queue Unit and select Categories.
  2. Select Add Category.
  3. Enter the service name, internal code, ticket prefix, and display color.
  4. Save the Category.
Category codes and ticket prefixes must be unique inside the Queue Unit. Use short prefixes that are easy to read and announce.

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Add Counters

  1. Select Counters → Add Counter.
  2. Enter the customer-facing Destination label.
  3. Enter a unique internal Counter number.
  4. Select at least one service Category.
  5. Save the Counter.
The destination label is shown on Displays and used in audio announcements. It is not printed on the customer’s ticket.

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Assign Operators

  1. Select Operators → Assign Operator.
  2. Choose an existing workspace member or invite an Operator by email.
  3. Assign one or more Counters.
  4. Review the Categories served by each Counter.
Services belong to the Counter, not the individual Operator. Changing the service list changes what everyone assigned to that Counter can call.

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Add a Queue Display

  1. Prepare a Queue Design, add it to its dedicated one-item Queue Playlist, and make the Queue Channel deployable.
  2. Select Displays → Add Queue Display.
  3. Select an existing Screen or choose Pair a new Screen here.
  4. For a new Screen, choose Cloud and enter its six-digit code, or choose Edge and select the active branch Edge.
  5. Select the Queue Channel.
  6. Choose its audio role:
    • Audio master plays the chime and spoken call for the Queue Unit.
    • Silent companion display updates visually without announcing.
  7. Configure language, voice, speed, chime, volume, announcement template, unlock PIN, resolution, and content fit.
  8. Save the Display.
Queue Displays tab with Screen, playback, and audio controls

The Displays tab binds Screens to the Queue Unit and keeps playback and audio roles visible in one place.

Only one Screen can be audio master for a Queue Unit. Assigning a new master makes the previous master silent. If the master goes offline and another Display is available, Layarva can promote an online Display.

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Configure operating rules

Open Settings → Operating rules and configure:
Queue Unit Settings showing operating rules and ticket output designs

Queue Unit Settings controls numbering, no-show behavior, Edge Kiosk appearance, and the default ticket design.

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Verify the operation

  1. Select Issue Ticket and create a test ticket for one Category.
  2. Open the Operator Console and call it from a compatible Counter.
  3. Confirm the number and Counter label appear on every Queue Display.
  4. Confirm only the audio master announces it.
  5. Complete or mark the ticket no-show.
  6. Verify the event under Activity and Reports.