What you’ll accomplish
You will understand when a subscription is served, when plan changes take effect, and what to do when an organization wants to close its Layarva account.Subscription lifecycle
Plan and billing-interval changes are queued for the next paid-period boundary. They are not applied immediately after a customer has already paid for the current period.
Billing behavior
- Amounts are stored in minor currency units: whole rupiah for IDR and cents for USD.
- Prices are defined independently in IDR and USD; they are not live currency conversions.
- A missing price blocks purchase rather than becoming zero.
- Monthly renewal preserves the calendar day where possible and clamps to the last day of shorter months.
- Annual billing represents twelve months. Additional Screen quantities are charged as Screen-months.
- Self-serve plans use configured automatic providers; Enterprise manual transfer is handled separately.
Cancellation and suspension differ
Canceling renewal does not delete content or immediately stop service. The workspace remains served until the end of the paid period. Suspension is a separate operational decision with a reason and audit record. An unpaid suspension can be lifted automatically after payment; a manual staff suspension remains until staff explicitly removes it.Close an account
Layarva currently has no customer-facing Delete account workflow. The honest process is:- An Owner cancels subscription renewal in Settings → Billing.
- The workspace remains available until the paid period ends.
- Contact Layarva support to request account and data closure.
workspace.delete permission exists for Owners but is not currently connected to a customer-facing action. Archiving a Screen or Queue Unit is not the same as deleting the workspace.