Queue Management Overview

What a Queue Unit is

A Queue Unit is one isolated queue operation for a branch, floor, or service area. It owns the configuration and runtime records needed to issue, call, serve, and report queue tickets.

Layarva Queue Management overview for a selected Queue Unit — Queue Management summarizes each isolated Queue Unit and provides access to its operational resources.

Queue anatomy

Component	Responsibility
Category	A service customers can select. It defines the ticket prefix, such as `A` for General Service.
Counter	A service destination such as Counter 1, Cashier 2, or Room 3. A Counter can serve one or more Categories.
Operator	A workspace member assigned to a Counter who calls and processes tickets.
Kiosk	The customer-facing station that issues tickets and can send them to a thermal printer.
Display	A Screen bound to the Queue Channel that shows calls. One Display can be the audio master.
Queue Channel	The dedicated playback target for the Queue Design and its one-item Queue Playlist.

Each Queue Design belongs to one Queue Unit. Its Queue Playlist contains exactly that one Design and the Queue Channel remains inside the same Queue Unit chain.

How a ticket moves

A customer selects a Category on a Kiosk or a ticket is issued through the dashboard or API.
Layarva assigns the next number using the Category prefix and Queue Unit numbering rules.
The ticket enters Waiting.
An Operator at a compatible Counter calls the next ticket.
The audio-master Display plays the chime and announcement while every bound Display updates visually.
The Operator starts service and completes it, or marks the customer as no-show.
Durable activity and reports retain the outcome.

Queue Management tabs

Tab	What it manages
Overview	Readiness, live waiting totals, active Counters, Operators, Display mapping, and recent activity.
Categories	Service name, code, prefix, color, and operational status.
Counters	Customer-facing destination labels, internal numbers, service Categories, and current ticket.
Operators	Workspace membership, Counter assignments, on-duty state, and available services.
Displays	Screen binding, Cloud or Edge delivery, playback, audio role, language, chime, voice, and unlock PIN.
Activity	Durable ticket and runtime event timeline.
Reports	Queue totals, service success, duration, and breakdowns by Operator, Category, and Counter.
Kiosks	Trusted customer-facing stations, Kiosk Templates, pairing, activation, and browser printing.
External API	Queue credentials, API workflow, and webhook configuration.
Settings	Numbering, no-show policy, Kiosk appearance, and ticket print templates.

Cloud Queue and Edge Queue

The Queue Unit remains managed in the Platform in both cases:

With Cloud, Kiosks, Operators, and Displays exchange live state with Layarva directly.
With Edge, the branch Edge receives a temporary authority lease, local configuration, and number blocks. It can keep local Queue operations running during a WAN outage and reconciles when connectivity returns.

Queue live content is Internet Required for an ordinary offline package. Use Cloud or Edge for a working Queue; do not treat a signed Offline content package as a live Queue runtime.

Overview

Workspace administration

Getting started

Layarva Studio

Screens

Layarva Edge