> ## Documentation Index
> Fetch the complete documentation index at: https://docs.layarva.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Subscription and Account Closure

> Understand subscription states, billing timing, cancellation, suspension, and the current account-closure process.

## What you'll accomplish

You will understand when a subscription is served, when plan changes take effect, and what to do when an organization wants to close its Layarva account.

## Subscription lifecycle

| Status   | Service continues? | Meaning                                                   |
| -------- | ------------------ | --------------------------------------------------------- |
| Pending  | No                 | The first payment is not complete.                        |
| Active   | Yes                | Normal paid service.                                      |
| Past due | Yes                | Renewal failed and the seven-day grace period is running. |
| Canceled | Yes                | Renewal is canceled, but the paid period has not ended.   |
| Ended    | No                 | The paid period ended without renewal.                    |

Plan and billing-interval changes are queued for the next paid-period boundary. They are not applied immediately after a customer has already paid for the current period.

## Billing behavior

* Amounts are stored in minor currency units: whole rupiah for IDR and cents for USD.
* Prices are defined independently in IDR and USD; they are not live currency conversions.
* A missing price blocks purchase rather than becoming zero.
* Monthly renewal preserves the calendar day where possible and clamps to the last day of shorter months.
* Annual billing represents twelve months. Additional Screen quantities are charged as Screen-months.
* Self-serve plans use configured automatic providers; Enterprise manual transfer is handled separately.

## Cancellation and suspension differ

Canceling renewal does not delete content or immediately stop service. The workspace remains served until the end of the paid period.

Suspension is a separate operational decision with a reason and audit record. An unpaid suspension can be lifted automatically after payment; a manual staff suspension remains until staff explicitly removes it.

## Close an account

Layarva currently has no customer-facing **Delete account** workflow. The honest process is:

1. An Owner cancels subscription renewal in **Settings → Billing**.
2. The workspace remains available until the paid period ends.
3. Contact Layarva support to request account and data closure.

The `workspace.delete` permission exists for Owners but is not currently connected to a customer-facing action. Archiving a Screen or Queue Unit is not the same as deleting the workspace.

## Related guides

* [Understand Plan and Usage](/account/plan-usage)
* [Manage Roles and Permissions](/platform/roles-permissions)
* [Security Overview](/security/overview)